Do you have a question?
Do you have a question or a complaint? Then we would like to hear them!
ConceptWrapping does everything for an optimal delivery of our beautiful stationery items. We really want you to be happy with your purchase. If that is not the case, we are there for you.
We ask you to report complaints regarding the orders you have received to us within 7 days. This can be done by sending an e-mail to info@ConceptWrapping.nl. We will answer you as soon as possible, but no later than 14 days.
Delivery times and shipping
1. When will my order be shipped?
We are doing everything we can to pack and ship the orders that are ordered before 12.00 am the same day.
2. How much are the shipping costs?
Based on the weight of your order, the country to which your order must be sent and your choice for a delivery in one go or in partial deliveries, we calculate the shipping costs of your order. This is automatically calculated and shown in the ordering process. So you know exactly where you stand before you finalize your order. All (partial) shipments above 100 euros are shipped free of charge in the Netherlands and Belgium. We work with PostNL for our orders. After you have placed your order, you will automatically receive a track & trace code with which you can track your order as soon as it leaves us.
3. Who is transporting my order?
We work with PostNL for our orders. After you have placed your order, you will automatically receive a track & trace code with which you can track your order as soon as it leaves us.
4. Can I track my order?
After you have placed your order, you will automatically receive a track & trace code with which you can track your order as soon as it leaves us.
5. Can I have my order delivered to a different address?
If you want to receive the delivery at a different address than the billing address, that is of course possible. In the ordering process you will be offered the option to enter a different delivery address. If you are not present at the time of delivery, the delivery person will try to deliver the package to one of your neighbors, you will find a not-at-home card in the letterbox. It is also possible that you can pick up your package at a collection point of the delivery person. Even then you will find a no-home ticket in your bus.
Payment
1. When do I pay for my order?
Orders at ConceptWrapping can be paid directly during the ordering process with iDeal, Bancontact Mister Cash, Sofort Banking, Mastercard and Visa. During checkout you can indicate which payment method you prefer.
2. What additional costs are there?
As soon as the registration of the auction closes, we draw up the balance. The final price per article is determined on the basis of the orders in accordance with the previously communicated price tier. That is also the moment when we send you the invoice.
Returns, exchanges and complaints
1. Where can I report shipping issues?
In the unlikely event that problems arise with your order, such as damage or incomplete deliveries, we ask you to contact us within 24 hours by sending an email to info@ConceptWrapping.nl. Then we will immediately get to work for you to solve the problem.
2. Can I also return my items?
You have the right to return all items (which you buy from us from stock) to ConceptWrapping within 14 days without giving any reason. This period starts on the day on which you receive your order. You can report your order, or parts thereof, via our website. Once you have done that, you have 14 days to return your order to us.
The address you use for returns is:
ConceptWrapping
The Laar 3B
5735 RC Aarle-Rixtel
The Netherlands
Pay attention! All returns must first be registered via the website and provided with the fully completed return form.
We can only return items that are unused and returned in the original packaging. You will be credited the full order amount excluding shipping costs for all correctly returned items. The costs for sending the returns are for your account. These costs are approximately € 6.95 per package, consult the website of your carrier for the exact rates. We advise you to keep the shipping slip with track & trace code.
As soon as we receive the returns within the set period, we will check them. If the return shipment meets the set conditions, the purchase amount of the returned items will be refunded to your bank account within 14 days. You are not charged for this payment.
3. Can I exchange my items?
Would you rather order another article? This is of course possible. In that case, the same conditions apply as for the returns described above. In that case, state on the return form which replacement items you would like to receive.
